Privacy Policy

Delmora Advisory ("Company," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, store, share, and protect information when you visit our website, engage our consulting services, or otherwise interact with us. This Policy applies to all individuals and entities that provide personal information to Delmora Advisory, including website visitors, prospective clients, current clients, and former clients.

1. Information We Collect

We collect information that you provide directly to us, information that is automatically collected when you interact with our website, and information obtained from third-party sources. Directly provided information includes your full name, email address, phone number, company name, job title, mailing address, billing and payment information, and any details you include in messages submitted through our contact form or communicated via email or phone.

When you visit our website, we automatically collect certain technical information, including your IP address, browser type and version, operating system, referring URL, pages visited, time and date of your visit, time spent on individual pages, click patterns, and other standard server log data. We may also collect device identifiers and general geographic location information derived from your IP address.

In the course of delivering consulting services, we may receive business data, marketing analytics, customer databases, CRM records, advertising platform data, sales pipeline information, and other proprietary business information necessary to perform the engagement. This data is treated with the highest level of confidentiality as outlined in our engagement agreements.

2. How We Use Your Information

We use the information we collect for the following purposes: to provide, maintain, and improve our consulting services; to communicate with you regarding inquiries, proposals, and ongoing engagements; to process payments and manage billing; to send you relevant updates about our services, industry insights, and marketing communications (with your consent where required); to analyze website usage patterns and optimize our online presence; to protect against fraud, unauthorized access, and other security threats; to comply with legal obligations and regulatory requirements; and to enforce our Terms of Service and other agreements.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We process your data based on the legal bases of contractual necessity (to fulfill our engagement obligations), legitimate business interests (to improve our services and communicate with prospects), consent (for marketing communications), and legal compliance (to meet regulatory obligations).

3. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user behavior. Cookies are small text files stored on your device by your web browser. We use essential cookies that are necessary for the website to function properly, analytics cookies that help us understand how visitors interact with our site using tools such as Google Analytics, and preference cookies that remember your settings and choices.

You can control cookie settings through your browser preferences. Most browsers allow you to block or delete cookies, although doing so may impact the functionality of certain parts of our website. We honor Do Not Track signals where technically feasible and in compliance with applicable law.

4. Data Sharing and Disclosure

We may share your information with trusted third-party service providers who assist us in operating our business, including payment processors, email service providers, cloud hosting providers, analytics platforms, and CRM systems. These providers are contractually obligated to use your information solely for the purposes of performing services on our behalf and to maintain appropriate security measures.

We may also disclose your information if required to do so by law, subpoena, court order, or other legal process; if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others; in connection with a merger, acquisition, reorganization, or sale of assets, in which case the acquiring entity will be bound by this Privacy Policy; or with your explicit consent.

5. Data Security

We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit using TLS/SSL protocols, secure cloud infrastructure with access controls and monitoring, regular security assessments and vulnerability testing, employee training on data protection best practices, and restricted access to personal information on a need-to-know basis.

Despite these measures, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For active clients, we retain engagement-related data for the duration of the relationship and for a period of seven (7) years following the conclusion of the engagement, consistent with professional standards and legal requirements. Contact form submissions and general inquiry data are retained for two (2) years from the date of submission, after which they are securely deleted unless a consulting relationship has been established. Website analytics data is retained in aggregate, anonymized form indefinitely.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These rights may include the right to access the personal information we hold about you; the right to request correction of inaccurate or incomplete data; the right to request deletion of your personal information, subject to certain exceptions; the right to restrict or object to certain processing activities; the right to data portability in a structured, machine-readable format; and the right to withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at help@delmoraadvisory.com. We will respond to your request within thirty (30) days. We may need to verify your identity before processing your request. We will not discriminate against you for exercising your privacy rights.

8. California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information. These include the right to know what categories and specific pieces of personal information we have collected, the sources from which it was collected, the business purpose for collection, and the categories of third parties with whom it is shared. You have the right to request deletion of your personal information and the right to opt out of the sale of personal information. Delmora Advisory does not sell personal information as defined by the CCPA.

9. International Data Transfers

Delmora Advisory is based in the United States. If you access our website or provide personal information from outside the United States, your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our Services, you consent to this transfer. Where required, we implement appropriate safeguards such as Standard Contractual Clauses to protect data transferred internationally.

10. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 18, we will take immediate steps to delete that information. If you believe that we have collected information from a minor, please contact us immediately at help@delmoraadvisory.com.

11. Third-Party Links

Our website may contain links to third-party websites, platforms, or services that are not operated or controlled by Delmora Advisory. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. We are not responsible for the content, privacy practices, or data collection activities of external websites.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other operational reasons. The "Last Updated" date at the top of this page indicates when the most recent revision was made. We encourage you to review this Privacy Policy periodically. For material changes, we will make reasonable efforts to provide notice via email or a prominent announcement on our website.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us. We are committed to resolving any privacy-related complaints or disputes.